Sr Director, Product Management - Personal Loans

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

We are looking for a Sr Director of Product to lead Product Management for our Personal Loans experience. This leader will define product vision, guide a high-performing product organization, and deliver meaningful customer and business outcomes.

Success in this role is measured by impact. You will ensure teams focus on the highest-value problems, validate solutions through strong discovery and learning practices, and deliver improvements that measurably advance customer experience and business performance.

You and your team will own how Personal Loans experiences are envisioned, built, measured, and continuously improved, partnering closely with Engineering, Design, and senior business leaders within a regulated financial environment.

What You'll Do

Product Vision & Strategy

Translate business objectives and customer needs into a clear product vision and outcome-oriented roadmap

Ensure product investments are guided by expected impact, success metrics, and explicit tradeoffs

Serve as a strategic thought partner to senior lending leadership, jointly owning priorities, strategy, and outcomes

Product Discovery & Outcome Ownership

Lead teams to identify high-impact problems and validate solutions through research, experimentation, and data

Hold teams accountable for defining success upfront and iterating based on real-world results

Foster a culture where evidence and learning guide decisions, including stopping or changing work that is not delivering impact

Execution with Accountability

Ensure product initiatives drive measurable improvements in customer experience, growth, efficiency, and product health

Partner with Engineering, Research, and Design to balance speed, quality, scalability, and sustainability

Use quantitative and qualitative insights to inform prioritization and continuous improvement

People & Organizational Leadership

Lead, coach, hire, and develop a product organization focused on Personal Lending

Build a strong leadership bench and a culture of accountability, ownership, and continuous improvement

Cross-Functional Leadership

Serve as the Product Management leader for LendingClub’s Personal Loans domain

Influence platform, technology, and operational priorities to support product strategy

Communicate product vision, priorities, progress, and outcomes clearly to senior and executive stakeholders

Build strong partnerships across Product, Engineering, Design, Risk, Operations, Marketing, and other teams

How Success Is Measured

Consistent delivery of measurable improvements in agreed-upon customer and business outcomes

Clear connection between business strategy and product investment decisions

Strong product discovery practices that lead to better decisions and higher-impact solutions

High-performing product teams with clear ownership and accountability

Trusted partnership with engineering and business leadership

About You

12+ years of product management experience, including 8+ years in people management, with a track record of owning customer and business outcomes

3+ years of product management experience in consumer lending (unsecured personal lending, credit cards, student loans, or similar credit products)

Direct experience operating in a regulated lending environment, including fair lending requirements and consumer credit regulations

Experience partnering with credit risk, underwriting, or pricing teams on product decisions

Strong product judgment and comfort operating in complex, highly regulated environments

Proven ability to partner effectively with senior business and executive leaders on strategy, prioritization, and delivery

Demonstrated success leading, coaching, and developing high-performing product teams

Ability to balance customer experience, business objectives, technical constraints, and risk considerations

Comfortable making decisions amid ambiguity and incomplete information, using data, research, and learning to guide direction

Exceptional communication and stakeholder management skills, with the ability to influence across functions and levels with clarity and credibility

Bachelor's degree or higher, or equivalent combination of education and experience

Work Location

San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 220,000-255,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid

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We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.

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