VP, Asset Management Operations

VP, Asset Management Operations

New York, NY, US

Who We Are:

Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP, an Aon company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that’s truly unique.

Summary: The Vice President, Asset Management Operations is responsible for supporting the evaluation and continuous improvement of operational processes across asset management functions. This role focuses on analyzing key performance indicators (KPIs), identifying trends and areas for improvement, and partnering with leadership to enhance service delivery, efficiency, and consistency.

The role plays a key part in supporting initiative prioritization, improving process execution, and ensuring operational alignment with business and regulatory requirements. A critical component of this position is leveraging and supporting the firm’s core operational platform, ensuring data integrity and effective utilization across teams.

JOB ACCOUNTABILITIES:

Evaluate key operational processes to identify inefficiencies and improvement opportunities

Analyze workflows to identify delays, errors, and trends

Recommend enhancements to improve efficiency, quality, and scalability

Partner with leadership to support ongoing process improvements

Product/Platform Readiness – Facilitate delivery of new products/processes; from process formulation, documentation, training (internal/external), communications, to client delivery

KPI Monitoring, Reporting & Insights

Monitor and report on KPIs across operations

Track trends such as error rates, turnaround times, and NIGO trends

Identify areas for improvement and recommend actionable solutions

Support development of reporting and dashboards for leadership visibility

Prioritization & Initiative Support

Support prioritization of operational initiatives in partnership with leadership

Assist in tracking progress against key milestones

Help coordinate execution and identify risks or delays

Provide updates and insights to support decision-making

Systems & Data Integrity

Act as a subject matter expert on operational systems and workflows

Ensure accurate and consistent data usage across processes

Identify gaps in system usage and data quality

Partner with technology teams to provide input on enhancements

Compliance Support & Operational Oversight

Support adherence to FINRA, SEC, and Broker Dealer requirements

Monitor operational metrics tied to compliance (error rates, audit findings)

Partner with Compliance to identify risks and implement improvements

Ensure processes align with regulatory expectations

Training & Capability Development

Coordinate and support training programs for employees and advisors

Develop training materials aligned with processes and systems

Deliver flexible training approaches tailored to varying experience levels

Coordinate resources to deliver timely and effective training

Evaluate effectiveness of training and recommend improvements

Collaboration & Stakeholder Support

Collaborate across operations, advisory, compliance, and technology teams

Provide insights and recommendations to support business decisions

Support alignment across teams to improve consistency and execution

JOB COMPETENCIES:

Broker-dealer operations and regulatory frameworks (FINRA, SEC)

Asset management products (managed money, annuities, alternatives, HNW)

Operational systems and workflows

Investment and market fundamentals

Process improvement principles

Required Skills/Abilities

Strong analytical and KPI interpretation skills

Ability to identify trends and recommend practical improvements

Strong organization and prioritization

Ability to support multiple initiatives

Effective communication and collaboration

Ability to navigate and improve complex systems

Experience supporting training or onboarding efforts

Required Behaviors/Attitudes

Detail-oriented with strong execution focus

Proactive and solution-oriented

Collaborative and team-focused

Adaptable in a changing environment

Strong accountability and ownership

Commitment to continuous improvement

EDUCATION/EXPERIENCE/LICENSE REQUIREMENTS:

4-year college degree required. Advanced degree a plus

10+ years in financial services or operations experience in process improvement and performance analysis

Series 7, Series 24 a plus

What We Offer:

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $117,000.00 – $200,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You… Better Together!