Fleet Services Account Manager

Join our Team as a Fleet Services Account Manager!

The Role:

We are seeking a relationship-driven and results-oriented Advanced Services Account Manager to serve as a trusted advisor to our fleet customers. In this role, you will be responsible for managing strategic customer accounts, driving customer satisfaction, and helping customers maximize the value of their fleet operations through data-driven insights and proactive account management. You will work closely with customers, dealers, and internal stakeholders to identify opportunities for operational improvement, cost savings, equipment optimization, and business growth. By combining strong business acumen with exceptional relationship management skills, you'll help customers achieve their objectives while supporting the continued growth of Toyota Material Handling's Advanced Services business.

If you enjoy building long-term partnerships, solving complex challenges, and delivering measurable results, this role offers the opportunity to make a significant impact on both customer success and business performance.

What You'll Be Doing:

Develop and maintain strong relationships with fleet customers, serving as the primary point of contact for Advanced Services programs.

Partner with customers to establish and achieve objectives related to cost reduction, fleet optimization, equipment replacement planning, business growth, and other key performance metrics.

Analyze operational and performance data to identify trends, opportunities, and recommendations that improve fleet efficiency and effectiveness.

Lead and facilitate customer deliverables, ensuring a high level of service and customer satisfaction.

Prepare and present Quarterly Business Reviews, including account performance, key metrics, financial reporting, and business development opportunities.

Monitor program compliance and key performance indicators to ensure contractual and operational objectives are met.

Serve as a liaison between dealers and customers to resolve service-related issues and ensure timely communication and follow-through.

Train dealers on best practices, process improvements, and system enhancements that support customer success.

Collaborate with cross-functional teams to address customer needs and drive continuous improvement initiatives.

Travel 30–40% as required to support customer engagement and business objectives.

Additional duties as assigned.

What We're Looking For:

Bachelor's degree

Strong analytical skills with the ability to interpret data and provide actionable recommendations

Experience managing projects and coordinating multiple priorities

Customer-focused mindset with a commitment to delivering exceptional service

Strong verbal and written communication skills

Ability to build relationships and influence stakeholders across multiple organizations

Strong organizational skills and attention to detail

What Sets You Apart:

Experience in account management, customer success, fleet management, or a related field

Experience presenting business insights and recommendations to customer leadership teams

Ability to translate complex data into meaningful business solutions

Experience working with dealer networks or multi-location customer environments

Strong problem-solving skills and a continuous improvement mindset

Proven ability to build trusted relationships and drive long-term customer partnerships

Where and When You'll Work:

Enjoy the best of both worlds with a hybrid schedule—collaborate in person Monday through Wednesday at our Columbus, IN office and work remotely Thursday and Friday.

30-40% travel is required.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $83,895 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:

Competitive Salary

Performance Bonus

Generous Paid Time Off and 13 Paid Holidays

Affordable Medical plans and no-cost Dental & Vision options

100% 401(k) match up to 6%

Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability

Tuition Assistance Program

Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance

Recognition and Kaizen (continuous improvement) Reward Programs

Meaningful opportunities for personal and professional development

Onsite Fitness Center & Occupational Health Clinic

Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers and https://careers.raymondcorp.com/careers and https://www.toyotaforklift.com/toyota-heavy-duty-careers

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor

Additional Details : Employment authorization required. Toyota Material Handling North America will not pursue visa sponsorship for this position.