L1/L2 Production Support Specialist

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Job Title: L1/L2 Production Support Specialist

City: Mexico City

State/Province: Mexico

Posting Start Date: 6/22/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

L2/L3 Production Support

Responsibilities:

Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

Automate manual processes to improve efficiency.

Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

Possess a solid understanding of technical concepts and be capable of writing code when necessary.

Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key Criteria:

Level L2, L3 Application Support experience, preferably in the 6–10 years range.

Technical skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.

Proficient in coding and debugging.

Strong communication skills.

Mandatory Skills: Core Java .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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