Mgr-Risk Management
Skills
About the role
The Manager, KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence.
Minimum Qualifications:
4+ years of relevant experience with a strong understanding of KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
3-5+ years of experience supporting merchant services
Strong understanding of KYC/AML regulatory requirements across key markets in International.
Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
Proven leadership experience, including building, developing and leading colleagues directly
High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and power-point.
Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
Ability to thrive in a dynamic environment and balance execution with strategy.
Preferred Qualifications:
Bachelor’s degree in finance, Business, Risk Management, related field, or relevant experience.
Professional certification (CAMS, ICA, or equivalent)
Questions about this role
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