Delivery Manager

Role - Delivery Manager

Responsibilities

 Experience in Client Relationship Management – engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them

 Experience of leading large teams, located across multiple cities in India and across the world. Demonstrated skills of managing span more than 500 FTEs

 Experience of Driving Digital Transformation across a portfolio of accounts

 Experience of working in large organizations have matrixed structure

 Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment

 Experience in managing/supporting transitions of complex HRO projects

 Domain expertise across HR domain from Hire-to-Retire (Talent acquisition to employee services, Payroll, compensation, performance management and learning & development)

 Technology Insights – Sound knowledge of latest HR cloud platforms like Workday, SAP SuccessFactors, ServiceNow, Oracle etc. and automation opportunities in HR Operations

 Experience in ERPs and eSourcing / Procurement Tools and Digital technologies

 Talent Strategy Alignment, Capability & Skills Mapping, Process Optimization & Governance, Change Management Support, Workforce Data & Insights

Expectations from the Role:

 Accountable for managing service delivery

 Responsible for SLA management and customer satisfaction across one or more customers

 Ensure and monitors all processes are in place to proactively protect consistent service quality, through rigorous management of change control and acceptance into service procedures

 Metrics and reporting as per the program communication plan

 Conduct thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost

 Ensure Quality Management Systems are followed for delivery excellence

 Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward

 Drive transformation programs. Well versed with operational alignment of automation tools and technologies

 Ensure proper communication between onsite, offshore and Customer teams

 Help shape and plan and deliver transformation projects

 Ensuring delivery of real and tangible transformation through facilitation, analysis, and delivery

Preferred Qualification:

 Education: Graduate / Postgraduate in Management Studies (Specialization: Human Resource)

 Experience in due diligence, solution identification, feasibility assessment, client visits

 Experience of Project Management

 Experience in cost estimation and pricing for outsourcing and offshoring of processes

Location

Kolkata

Job Function

BUSINESS PROCESS SERVICES

Role

Manager

Job Id

418075

Desired Skills

Human Resource

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE