Technical Account Manager, ES - EMEA - South

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS?

AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

You’ll build solutions, provide technical guidance and advocate for the customer

Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

Develop trusting relationships with customers, understanding their business needs and technical challenges

Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

Consult with a range of partners from developers through to C-suite executives

Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Solve a variety of problems across different customers as they migrate their workloads to the cloud

Uplift customer capabilities by running workshops, training sessions, etc.

You’ll have plenty of opportunities to develop your technical, consulting and leadership skills.

You’ll work with talented cloud technologists and your knowledge of AWS products.

You’ll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

A day in the life

The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform.

About the team

The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.

BASIC QUALIFICATIONS

Fluency in Italian and English

3+ years of technical engineering experience

Experience operating and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience

PREFERRED QUALIFICATIONS

Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

Hands-on experience with AWS services and/or other cloud offerings

Track record in influencing management in technical, operational and strategic decisions

Internal enterprise or external customer-facing experience as a technical lead

Experience with SaaS, multi-tenant architectures and deployment automation is a plus

Experience using generative AI tools to improve personal or team productivity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.