Subscription Account Manager

The Opportunity

Are you a highly detail-oriented and proactive professional who thrives under deadlines and excels at navigating complex accounts? If so, you'll thrive in this collaborative and very successful team environment.

In this role, relationship building is paramount—you will be responsible for fostering strong connections with all key stakeholders across your accounts. You will manage a substantial portion of the region's Annual Recurring Revenue (ARR), engaging directly with the European Union and Enterprise accounts in Luxembourg.

About the Teams

This is a role characterized by high complexity, high visibility and ability to shine. You will be closely working together with the European Union and Luxembourg account teams, Deal Desk, Finance, and Legal, fostering strong teamwork during the renewal cycle and detailed contract management.

Beyond core negotiations, you will heavily involved in account planning and strategic marketing activities. While travel isn't required, occasional on-site meetings and event attendance are encouraged. You'll be a central part of an ambitious team that holds each other accountable, truly building a specialized territory that scales with business demand.

Subscription Account Management

The subscription account management team at Nutanix is a dynamic and collaborative group, focused on delivering exceptional customer success and renewal services. The team is driven by a strong mission to build lasting relationships with customers and drive the subscription cycle. With a culture that emphasizes teamwork, open communication, and trust-building, team members work closely with channel partners and field organizations to create a thriving ecosystem that enhances overall customer satisfaction.

You will report to the Colin Parris, who emphasizes a leadership style that values collaboration and proactive engagement with team members. The manager seeks individuals who possess energy and enthusiasm, encouraging a culture of partnership and shared goals within the team.

Your Role

Achieve performance targets related to customer retention, on-time renewals, and number of quality business reviews

Collaborate with the field organization to develop and implement territory and risk mitigation plans.

Engage with customers to drive renewals and upsell opportunities through proactive communication.

Maintain and nurture ongoing relationships with customers and channel partners.

Conduct customer calls and prepare by researching customer inventory and applying the customer’s pricing agreements where applicable

Manage administrative responsibilities related to customer accounts and renewal processes.

Participate in cross-functional projects to enhance subscription management and renewal sales processes.

Demonstrate strong negotiation skills and contribute to high levels of customer satisfaction.

What You Will Bring

Fluent in English, both written and spoken. French is a positive.

Strong negotiation and problem management skills.

Strong ownership of contract management, understanding of existing agreements in place, and how to apply these to the renewal cycle

Experience in maintaining customer relationships and lead qualification.

Interest in IT infrastructure and their outcomes, with high proficiency in Salesforce and Excel

Ability to collaborate effectively with internal teams and channel partners.

Energy and enthusiasm in customer interactions.

Intellectual capacity to understand business dynamics.

A minimum of 4 years of experience in customer success, renewal sales, or account sales.

Pay Transparency

The OTE range for this position at commencement of employment is expected to be between EUR €76,000 and EUR €114,000 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.