Customer Operations Improvement Manager

Company Description

AUTO1 Group is Europe’s leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, compramostucoche.es and AUTO1.com.

Our Customer Operations team focuses on optimizing operational workflows, improving scalability, and enabling smarter ways of working across our European C2B business. We work cross-functionally to simplify processes, reduce operational complexity, and drive automation and AI-driven solutions that improve both operational efficiency and customer experience.

Our ultimate goal is to enable scalable operational growth through process excellence, automation, and continuous improvement.

What We Offer:

Attractive salary aligned with the responsibilities and value of the role

Full-time working hours from 9:00 to 18:00

22 vacation days, plus your birthday off

Reference office: Madrid HQ

International and fast-paced environment with high visibility and ownership

Your new Role

As Customer Operations Project Manager , you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe.

You will work cross-functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities.

Your mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation.

We are looking for a hands-on, impact-driven professional with strong ownership, curiosity, and problem-solving skills who thrives in fast-paced environments and enjoys understanding how operations work in practice.

Your responsibilities will include:

Identify and improve inefficient or repetitive operational workflows

Develop a deep understanding of customer operations across our European markets, identifying operational differences, local constraints, and best practices

Deep dive into workflows related to:

Contract management

Payment processing

Financed and leased vehicles

Payment and purchase blocking management

Identify manual, repetitive or inefficient activities and drive automation, AI-driven solutions and process redesign to improve scalability and customer experience

Translate operational pain points into structured improvement initiatives, business cases and implementation plans

Coordinate projects end-to-end, from process analysis and solution definition to implementation and impact measurement

Collaborate cross-functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams to drive process improvements and automation initiatives

Manage and align multiple stakeholders across HQ and local teams to successfully drive operational initiatives

Work closely with local teams across Europe to understand operational realities on the ground, challenge assumptions and ensure solutions are scalable across different market setups

Contribute to business scalability by enabling higher operational output with the same effort

Your Skills

Experience in Operations, Project Management, Process Excellence, Consulting or fast-paced scale-up environments

Strong analytical and problem-solving skills

Ability and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions

Experience driving operational improvements and managing cross-functional stakeholders

Curiosity to understand how operations work in practice, challenge existing processes and identify opportunities for simplification, automation and scalability.

Interest or experience in automation, AI applications, and operational tooling is highly valued

SQL knowledge and experience with Excel/GSheets

Fluent in English; additional European languages are a plus

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Join us and help revolutionize the way vehicles are bought and sold!

Contact

Nuria Madrazo

Apply quickly and easily via WhatsApp and be part of the transformation in how cars are bought and sold!

Simply send us your CV to +34 628 452 723 or click here ➞ Superchat