Training & Recruitment Manager | Head Office

About the Role

We are seeking an energetic and hands-on Recruitment & Training Manager to support our hospitality operations by attracting great people and developing exceptional talent. This role plays a key part in shaping our customer experience by ensuring our teams are trained to the highest standards, engaged, and aligned with our core values.

What We Offer

Competitive salary and benefits

Opportunity to work in a dynamic hospitality environment

Career growth within a reputable hospitality group

A culture that values people, service excellence, and teamwork

About The Role

Key Responsibilities

Recruitment & Workforce Planning

Lead on going recruitment for pub/restaurant/hotel operations

Partner with department heads to understand staffing needs and peak-period demands

Manage end-to-end recruitment, including sourcing, interviewing, and onboarding

Training & Service Excellence

Design and deliver onboarding and service-focused training programs

Ensure training aligns with group standards, customer service expectations, and SOPs

Coordinate compliance, safety, and mandatory hospitality training

Support leadership development and succession planning for frontline teams

Employee Engagement

Support retention initiatives and employee development programs

Monitor training effectiveness and staff performance outcomes

Foster a positive, inclusive, and service-driven workplace culture

Requirements

Proven experience in recruitment and training within hospitality (hotel, pub, F&B, or similar)

Strong understanding of service standards and guest experience

Excellent communication, presentation, and interpersonal skills

Flexible and adaptable, with the ability to work around operational schedules

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 22 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed