Duty Manager

Description

We are seeking an individual with the right attributes that wants to join WFS and bring valuable skills to the business. We have an exciting opportunity for you to join our Duty Manger team at London Heathrow.

As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently managing the cargo operations team to deliver company targets. This individual will represent and lead a team of warehouse staff to ensure the standards required are met within the company’s guidelines rules and regulations.

Your main responsibilities on a day to day basis will be:-

Lead the office and warehouse teams to deliver customer service level expectations.

Maintain and develop customer relations.

Monitor and manage the daily operation to deliver expected Key Performance Indicators.

Maximise efficient use of employee resources.

Provide regular performance information to the management team throughout the day.

Identify training needs and initiate required staff development.

Review health and safety and security processes and put forward improvements where appropriate.

Monitor company equipment to ensure it is serviceable and maintained for safe operational use.

Conduct staff briefings and promote regular team engagement.

Manage the Warehouse team.

To be successful in this role you will need:-

Experience of managing on operations team.

Ability to work under pressure to tight deadlines.

Understanding of compliance procedures.

Ability to work alongside other internal functions such as HR and HSSE.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values:-

Safety

Always look out for our own and each other's safety

Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously

Comply with all relevant safety regulations and standards at all times

Learn from mistakes and share that learning

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences

Offer alternative "yes" solutions to "no" situations

Deliver service excellence and always aim to exceed customer expectations

Respect

Appreciate everyone's background, cultural values and opinions at all times

Actively listen and understand other's intent and point of view, especially during disagreements

Build trusting relationships, demonstrate empathy and care for others

Excellence

Always do the right thing. Do it right the first time

Demonstrate extreme ownership: See it, Own it, Solve it

Adopt a growth mindset: keep learning, stay agile, be resilient

Set high expectations, embrace innovation and practice continuous improvement

Teamwork

Prioritise SATS Group's interests over one's own and department needs

Proactively share resources, ideas and information constructively

Build on each other's strengths and ideas to achieve win-win outcomes

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.