Senior Product Designer – Colleague Experience Group

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

As a Senior Product Designer within our Colleague Experience Group, you will shape the employee experience across HR products and digital services that support colleagues throughout their journey (from onboarding and learning to career growth and employee support).

Working closely with Product, Business, Engineering, and Operations teams, you will apply user-centered design, research, and service design practices to create intuitive, efficient, and scalable experiences. You will help translate complex business processes into seamless digital solutions while identifying opportunities to leverage AI, automation, and intelligent guidance to improve how work gets done.

Required Qualifications

5-7 years of experience in UX Design, UX Research, Product Design, Service Design, or related disciplines.

Experience designing employee, HR, workforce, or enterprise digital experiences.

Strong understanding of user-centered design, interaction design, service design, and UX research methodologies.

Experience conducting research and translating insights into actionable design solutions.

Experience creating journey maps, workflows, wireframes, prototypes, and experience concepts.

Working knowledge of Agile delivery practices and tools such as Jira and Confluence.

Excellent communication, facilitation, and stakeholder management skills.

Proficiency with Figma, Mural, and related design and collaboration tools.

Preferred Qualifications

Experience with enterprise HR platforms such as Oracle HCM, ServiceNow, or similar solutions.

Experience designing AI-enabled, conversational, or intelligent workflow experiences.

Familiarity with information architecture, knowledge management, self-service, or guidance systems.

Experience working within complex, matrixed enterprise environments.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.