Application Support Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Purpose

This role will focus on Operations and Support of various of GPN applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.

Essential Duties

Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.

Will manage team releases, coordinate with internal customers on platform operations

Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.

Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes

Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.

Will be available to provide 24/7 on-call support for the Merchant Accounting System

Other Duties

Will establish and maintain key relationships with internal and external customers to ensure work products are delivered promptly

Will drive initiatives, collaborate with other teams and resources

Required Qualifications

Bachelor’s Degree or relevant experience in place of education

Minimum three years of Relevant Experience

Information Technology Field and/or Bankcard Industry experience

Able to work days, Mon-Fri, 8 AM to 5 PM.

Must be available for 24/7 On-Call production support.

Google Suite experience

Preferred Qualifications

Demonstrated ability working in a high volume, high availability environment