BIT Retail Program Manager

BIT Retail Program Manager

Job Summary:

Oversees the overall coordination, status reporting, and stability of BIT Retail's Information Technology project efforts, ensuring that project goals and objectives are met within the agreed-upon time, scope, and resource constraints. Develops and implements project management plans that include components such as time, cost, scope, quality, communications, risk, human resources, procurement, and integration. Project Managers are tasked with ensuring the successful delivery of individual project outcomes. Program Managers are responsible for understanding and effectively managing the interdependencies between multiple related and unrelated projects, whose coordinated delivery is necessary to achieve broader organizational objectives

Tasks:

Project & Program Management

Deliver IT projects using established project management methodologies.

Manage interdependencies across multiple related and unrelated projects to ensure coordinated delivery.

Establish and adhere to standardized project and program management processes.

Translate business and technical requirements into clear, actionable deliverables.

Define, prioritize, and maintain project requests from the Retail business.

Track milestones, proactively identify risks and issues, and adjust plans accordingly.

Ensure alignment with program governance and overall organizational priorities.

Control program budgets, including vendor invoicing and purchase order (PO) processes, and provide regular reporting to the IT Programs VP.

Solution Design & Quality Assurance

Validate system functionality, track defects, and ensure timely resolution prior to release.

Develop and maintain processes and procedures for system support and functionality.

Ensure consistency and standardization of support models across systems.

Stakeholder Communication & Governance

Communicate key milestones, risks, decisions, and functional changes to stakeholders and leadership.

Facilitate alignment across multiple countries and cross-functional teams within the Retail domain.

Prepare, lead, and follow up on Change Councils, ensuring proper approvals, requirement validation, and action tracking.

Collaboration & Deployment Execution

Maintain strong collaboration between business and technical teams.

Lead and support system and initiative deployments following PMI methodology.

Coordinate workshops for system deployments, including testing activities with countries and vendors.

Skills & Qualifications:

Experienced Professional contributor with responsibility for an advanced area of work in the professional field. Knowledge of the Retail area is desired.

Requires BS/BA in related discipline and 3-5 years of experience in related field or MS/MA and generally 1-3 years of experience in related field.

Experience in Project Management, agile methodologies, and solution support are necessary. Additionally, having skills to coordinate and manage the support of retail tools for the AM region is required.

Technical knowledge is required to work with the Technical Product Lead to define and tailor solutions at the regional level.

Communication and presentation skills are required to drive high level management meetings.

State-of-the-art knowledge of technologies, processes, and practices.

English and Spanish are required, Portuguese is desirable.