Custom Operations Management Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

Job Summary

We are seeking a proactive and detail-oriented professional to manage end-to-end project execution and product data operations within the Custom Products/Antibody portfolio. This role combines scientific project coordination with product data governance, ensuring seamless execution from customer inquiry to order fulfillment while maintaining high standards of data accuracy, system readiness, and cross-functional alignment.

The ideal candidate will bring strong scientific understanding, operational ownership, and the ability to work across global teams including R&D, Quality, Supply Chain, Manufacturing, and Commercial functions.

Key Responsibilities

1. Project & Order Management

Own and manage the end-to-end project lifecycle: inquiry quote production delivery

invoicing

Act as the primary point of contact for cross-functional stakeholders (Sales, Planning, Production, QA, Logistics)

Lead customer communication including requirement clarification, status updates, and issue resolution

Drive quote generation, pricing validation, and lead time commitments

Coordinate SKU creation, production planning, and order execution

Monitor timelines, risks, and bottlenecks; proactively resolve issues

Manage shipment readiness and logistics coordination, including complex/custom orders

Handle customer escalations, complaints, and ensure high satisfaction levels

2. Product Data Governance & Management

Ensure accuracy, completeness, and governance of product master data (BOM, specifications, formulations, lead times)

Support data validation, audits, and compliance with internal standards and regulatory requirements

Collaborate with Product Managers to translate technical updates into system data

Maintain lifecycle visibility and documentation for assigned product lines

Ensure readiness of product data for Order-to-Cash (O2C) and supply planning processes

3. System & Process Support

Ensure accurate system updates and reporting in ERP/Salesforce and related tools

Support automation of order supply processes by aligning product data structures with systems

Identify and implement process improvements to enhance operational efficiency

Contribute to PPI (Process/Product Performance Improvement) initiatives

Assist in developing basic dashboards/reports for tracking project and data performance

4. Project & Continuous Improvement Support

Support small-scale projects related to system enhancements, data updates, and workflow improvements

Coordinate cross-functional alignment for process changes and improvements

Identify opportunities to reduce manual work and improve workflow efficiency

5. Documentation & Reporting

Maintain accurate documentation for projects, product data, and system updates

Prepare reports on project status, risks, and operational metrics

Ensure traceability of data changes and audit readiness

Required Qualifications

Bachelor’s or Master’s degree in Life Sciences / Biotechnology / Biochemistry / Chemistry or related field

3–5 years of experience in project coordination, scientific operations, product data, or order management roles

Strong understanding of scientific products (antibodies, reagents, or related areas preferred)

Proven ability to manage multiple projects independently

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Preferred Skills

Experience with ERP systems (SAP) and/or Salesforce

Exposure to custom product workflows, antibody products, or life sciences operations

Basic understanding of BOMs, product specifications, and supply chain processes

Experience working with global stakeholders

Familiarity with process improvement or automation tools (Excel, Power BI, etc.)