Business System Analyst
About the role
Job Description
Job TitleSpecialist BSALocationGurgaon HODepartmentDigital TechnologyFunctionInformation technologyReporting toSr. Specialist BSA / Lead BSABand4Job Summary
Specialist BSA will play a critical role in bridging business needs with technology solutions to enhance the digital onboarding and issuance experience for customers across Axis MaxLife’s onboarding and issuance applications. Incumbent will be responsible for providing deep technical expertise in designing and delivering end to end high performance, scalable flexible solutions encompassing responsive APIs, application data Integration, scalable databases. Incumbent would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction from Solution Architect/ Enterprise Architect and co-create solutions with rest of the IT delivery teams.
Key Responsibilities:
Own and manage end‑to‑end Business Analysis responsibilities across the Application / Initiative Development Life Cycle (AIDLC)—from problem discovery, requirements shaping, solution design support, build, testing, rollout, to post‑implementation stabilization.
Act as a bridge between business, technology, architecture, and delivery teams, translating complex business needs into clear functional, non‑functional, and data requirements across multiple dependent systems.
Lead solution design collaboration with Solution Architects, Tech Leads, and Platform teams, ensuring scalability, security, compliance, and alignment with enterprise architecture standards.
Drive cross‑system solutioning spanning onboarding, issuance, underwriting, policy admin, document management, integrations, and external partner systems (B2B/B2C).
Evaluate solution options and recommend fit‑for‑purpose designs considering cost, timelines, reusability, risk, and long‑term maintainability.
Prepare detailed artifacts such as BRD/FRD, process flows, system interaction diagrams, API contracts, data mappings, and business rules, ensuring traceability across AIDLC stages.
Actively manage change impact analysis across systems and processes when introducing new capabilities or enhancements.
Support budget management and cost awareness by:
Estimating effort and complexity at feature / release level
Tracking requirement scope to prevent cost overruns
Work closely with program and delivery managers to control scope, leakage, and prioritization within approved budgets and timelines.
Provide functional leadership during SIT/UAT, including scenario design, data setup, defect triage, root‑cause analysis, and closure coordination across teams.
Measures of Success:
Alignment of IT landscape to overall vision and blue prints
Faster, better and cheaper delivery of applications via technology
Compliance to Technical principles and standards including NFR’s/VAPT
SLA Compliance, RCA and defect repetition
Exceptional user(internal/external) experience, automation and operational efficiency by adoption of new cutting edge technology solutions to solve business problems
Trusted partnership with other departments of IT and business
Team Performance, Team Feedback, Healthy working environment
Customer satisfaction ratings
Key competencies/skills required:
5-8 years of experience in design development of B2B, B2C applications
End to End designing of applications with backend integration
Experience on individual life insurance product launches is preferable
Have strong ability to trouble shoot the application and interface related problems
Experience in addressing scalability performance tuning of applications
Passionate Problem Solver and “Can do attitude”, self-driven with sound communication articulation skills
BTech degree from a reputed institute
5-8 years of dev/business analysis experience
Should have architected and delivered at least 2-3 large projects
Should be working or should have worked with reputed organizations or startups
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
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