IT&D Senior Business Analyst, Innovation & Portfolio

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

You’ll be responsible for supporting the Product Manager and Team in realising the product strategy through incremental product improvements, designing new business scenarios and use cases. You’ll also partner with business stakeholders to elicit, analyse, document, and manage product requirements. You’ll collaborate with Product Team members to elaborate those requirements and test whether they are satisfactorily fulfilled by a product increment. You’ll enable product adoption by delivering product training to end users or other relevant stakeholders (e.g., support teams).

Your responsibilities

Working on innovation and project portfolio management tools that support R&D end to end.

The elaboration, analysis, documentation, and testing (defines functional test protocols and monitor tests) of product requirements (e.g., features, user stories)

The preparation and delivery of product user guides and training materials to end users and support teams

The design of business scenarios, process flows, and use cases to maximise product adoption/value

Identifying relevant security, architectural, legal regulations, compliance requirements that need to be adhered to support industry best practices.

Liaising with the Product Team and the business community to elaborate product requirements

Supporting the Product Manager with the development and execution of the product strategy

Co-ordinating and working closely with cross-functional team both in IT&D and the R&D function to align on product requirements

Maintaining a working relationship with selected vendors/suppliers involved in the delivery of development, testing, and support services

Defining KPIs/ tests protocols with Product Manager and supporting monitoring value of the solution with end-users

Preparing and monitoring metrics, including product utilisation and satisfaction rates (e.g., NPS, # of end users/solution adoption, intensity of product usage), training surveys, stakeholder and user feedback.

The experience we're looking for

Degree qualification in science or IT subject, or life science background or related discipline

Strong business domain knowledge and business acumen, familiar with IT standards and controls

Proven expertise in analysing and breaking down problems and information using structured frameworks and methodologies

Abreast of latest technology trends and the opportunities/risks they present to the business domain

Knowledge regarding Application management and service management

Basic knowledge of software engineering, data management, information risk, security guidelines, and architecture standards

Certification in any of the following is preferred; CSPO, ITIL, PMP, CBAP.

Competent user of requirements management tools (Azure Dev Ops is preferred)

The skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality