Specialist, Client Management

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Requisition Number: 56149

Job Location: Mumbai, IND

Global Grade: Band 8

Work Type: Office Working

Employment Type: Fixed Term Worker

Posting Start Date: 22/06/2026

Posting End Date: 06/07/2026

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Key Responsibilities

Business

Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank India on all documentation related matters, including the origination of documentation for customers where required

To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues

Processes

General

Perform end-to-end orchestration across all processes and services managed by IMO

Engage clients throughout process, ensuring seamless delivery and client experience

Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.

Adheres to first-time-right principles

Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.

Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Credit Documentation

Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)

Conduct checks on Credit Documentation output as applicable

Ensure that the data sources used for the extraction of the return is correct

Identify processing risks or inefficiencies and implement appropriate and effective changes

Strategy

Targeted Improvements

Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients

Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs

Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

People and Talent

Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank

Develop and implement a personal learning plan with team manager, to attain necessary competencies

Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit

Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager

Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs

Report any deviation (if any) to appropriate authorities and obtain proper dispensations

Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance

Ensure strong due diligence on document safekeeping and data confidentiality

Ensure correctness of documentation prior to any dispensation from the Bank

Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls

Highlight significant issues/errors to team leader

Regulatory & Business conduct

Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers

Control Governance Managers and Specialists

Front Office (RMs, CMs, CCMs)

Lending Documentation Unit

Commodities Transaction Management Unit

Business CRM

Business Operational Risk Manager

Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers

Client Documentation and Control

Credit Documentation CoE

Other Responsibilities

Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team

Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Key stakeholders

CIB Business

Legal

Compliance

GBS

Skills and Experience

Credit documentation

LLB

Qualifications

B.Com

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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