HCM (Human Capital Management) Lead

Responsibilities

HR Technology Strategy:

Develop and implement a comprehensive HR technology strategy aligned with the organization’s goals.

Stay current with HR technology trends and recommend innovative solutions.

System Implementation and Management:

Work with the Project Manager to lead the selection, implementation, and maintenance of HR software systems and other relevant platforms.

Oversee system integrations to ensure seamless data flow between HR and other business systems.

Project Management:

Work with the Project Manager to manage HR IT projects from initiation to completion, ensuring timely delivery an adherence to budget and quality standards.

Coordinate with vendors, consultants and internal teams to achieve project objectives.

Vendor Management:

Manage relationships with vendors and service providers supporting HR systems.

Monitor vendor performance against agreed SLAs and KPIs, and ensure timely issue resolution.

Oversee contract compliance and support contract renewals and evaluations.

Work closely with vendors to ensure quality delivery, system stability, and continuous improvement.

Process Improvement:

Analyse HR processes and identify opportunities for automation and efficiency improvements.

Implement process improvements to enhance the employee experience and operational efficiency.

Documentation:

Create and maintain documentation such as design specifications, test plans, and user guides in accordance with adopted methodologies.

Change Management:

Facilitate user testing and execute change requests in accordance with the internal change and release processs

Issue Resolution:

Resolve problem tickets escalated from the Service Desk within the agreed service level.

Compliance:

Ensure HR technology solutions comply with relevant laws, regulations and organizational policies.

Maintain up to date knowledge of legal requirements and industry standards.

Requirements

Bachelor’s degree in Information Technology, Human Resources, or a related field.

Proven experience in HR IT or a similar role.

Strong understanding of HR technology systems and related technologies.

Understanding of HR processes, regulations, and metrics, along with experience in implementing and managing HR technology solutions.

Excellent project management skills.

Strong analytical and problem-solving abilities.

Excellent communication and collaboration skills.

Ability to work independently and manage multiple priorities.

Preferred Skills:

Experience with SAP Successfactor (Employee Central, Recruitment Management, Performance and Goals Management, Learning Management System) and Qualtrics.

Knowledge of change management processes.

Ability to create and maintain comprehensive documentation.

Experience in process re-engineering and business process improvement initiatives.