Associate Executive (Temp), Business Office

Family Group: Ancillary

Position: Associate Executive, Account Receivables (Temp 6 months)

Department: Business Office

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

We’re looking for a temporary staff to support our Accounts Receivable (AR) work. (with possible convertible to permanent if performance and fit are good) The role involves stationing in our clinic, reaching out to patients with outstanding bills, understanding their situations, and guiding them towards suitable payment or financial assistance options.

Job Responsibilities:

Liaise with patients on their outstanding bills in a professional and empathetic manner.

Work with Medical Social Workers (MSW) to refer patients who may need financial help.

Track follow-ups, maintain simple records, and update status in the system.

Coordinate with front counter staff and 1FSS colleagues where necessary.

Support any other AR-related administrative tasks as assigned

Requirements:

Competency

Good communication skills and patience in handling sensitive conversations.

Comfortable speaking with patients in person.

Able to work independently and follow up diligently.

Experience in AR, customer service, or healthcare setting is an advantage

Educational and Professional Requirements

Diploma holder with knowledge about account receivables

Proficient in Microsoft Office applications.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.