AppleCare Technologies Project Manager

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An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific region on projects pertaining to Enterprise systems and processes. The role supports the following business areas - contract manufacturer onboarding, Field services repair management, warehousing, freight, service parts planning and procurement, online services, service contracts, business development/sales, contact centre operations and others.

Description

The Project Manager and Business Analyst role resides in the Apple Support business and is the primary interface between the Apple Support business teams and the Information Systems & Technology team and works across Enterprises processes and systems. The role will also provide cross functional leadership across functional business organisations. The activities range from preparing the required documentation based on the project size, get resources allocated to project team roles, effectively and clearly communicate project status across organisational hierarchy, manage project risk, monitor the change readiness of the business as well as conduct post implementation reviews for Apple Support. Effective project outcomes to required scope, time and quality are the needed accountability on this role.

Preferred Qualifications

Consumer electronics industry experience (desired), service and support business experience (desired).

MBA or other relevant advanced degree.

Consulting background experience (desired).

Lean Six Sigma exposure (desired).

Project Management certification (desired).

SAP system and process savvy. Knowledge of ERP (e.g. SAP) systems deployed in the consumer electronics industry

Minimum Qualifications

You have 8 or more years of demonstrated experience on the below :

Manage multiple projects simultaneously, adhering to scope, time, schedule, quality, and risk management best practices.

Facilitate workshops and brainstorming sessions to gather business requirements.

Analyze, re-engineer, and recommend solutions for business processes.

Experience and exposure to resolving complex project situations including issues and working to represent the project to senior leadership layers such as Directors, Senior Directors. Negotiate, resolve conflicts, and build strong relationships with internal and external stakeholders, including remote teams and vendors.

Lead and deploy complex projects, ensuring robust planning for change management and sustained business operations.

Proficiently utilize MS Office Suite (Word, Excel) and basic project planning tools.

Provide technical and analytical problem-solving, aligning individual work with broader organizational strategy.

Proven experience managing projects within the APAC region; global project leadership experience preferred.