Product and Operations Associate

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem. Serving over six million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary:

We’re looking for a curious, AI-native, and highly organized Product & Operations Associate to support the Product & Operations Manager across the Pro Trader Program and upcoming EU and CIMA market initiatives.

This role blends product thinking, operational discipline, and structured problem-solving. You’ll work across product documentation, user journeys, process building, data definitions, and go-to-market planning.

This Singapore-based role reports to the Product & Operations Manager and partners closely with Product, Compliance, Design and Operations teams.

What would be your Responsibilities:

Maintain end-to-end documentation for the Pro Trader Program, including eligibility logic, reward mechanics, CRM flows, data lineage, and user journey touchpoints.

Build and maintain Standard Operating Procedures (SOPs) to ensure processes are clear, current, and scalable across teams.

Help maintain the product roadmap and data dictionary so every metric, field, and process is clearly defined and aligned.

Support A/B testing efforts by translating hypotheses into structured tests, defining success metrics, and tracking outcomes.

Support launch readiness for EU and SEA markets, including requirement scoping, localization planning, and regulatory checklist tracking.

Assist with execution of in-app promotions and campaigns, including banner placements, messaging, targeting logic, and performance reviews.

Conduct competitive research and convert insights into clear, actionable briefs.

Map user journeys across the Pro Trader funnel and collaborate with Design to turn product ideas into testable flows.

What we Require from you:

Bachelor’s degree in business, Finance, Economics, Design, Computer Science, or a related discipline

Fresh graduates or candidates with up to 1 year of relevant experiences are welcome to apply

Proficiency in English and Mandarin is required to liaise with Mandarin-speaking stakeholders based in China who primarily communicate in Mandarin.

User-first thinking: able to map user journeys, spot friction points, and question product decisions from the user’s perspective

Strong numeracy and logical reasoning: able to spot inconsistencies, sanity-check data, and reason with numbers confidently

Curious about using AI tools to improve work

Organized and execution-focused with strong attention to detail

Interest in trading, fintech, or brokerage products is a plus

Exposure to analytics tools (E.g. SQL) and prototyping tools (E.g. Figma) is an advantage

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multistakeholder projects and adapting to technological advancements.

What You Can Look Forward To:

Competitive compensation package

Career growth and personal development within a growing global organization

A flat organizational structure that values collaboration and transparency