Service Engineer Healthcare APAC (m/f/x)
About the role
LAP Laser Applications Asia Pacific Pte. Ltd., a member of the LAP Group with over 300 employees worldwide, is a company driven to improve the lives of those who fight cancer. Our patient alignment and QA products for radiotherapy enable healthcare providers to accuratly position their patients and perform precision QA and saftety measurements for their treatment delivery and imaging equipment.
Unsere Benefits:
We offer an attractive compensation package that includes a generous base salary (based on experience), healthcare benefits, home office and flexible worktime, among others.
Die Stelle:
Provide pre-installation support, on-site installation and commissioning of laser and SGRT systems for BU Healthcare
Perform on-site hands-on troubleshooting, service, and repairs
Perform routine maintenance on equipment, establishing preventive maintenance schedules with customers and/or agents
Provide high level on-site and remote technical support to customers
Provide on-site operator and maintenance training
Going through Final Acceptance Test procedures
Interact with internal and external project managers during field projects
Provide after sales support to customers and/or agents, including preparation of spare parts quotations
Act as a coordinator on new projects
Position has minimum 40% travel
Anforderungsprofil:
Qualifications
Diploma or Degree in Engineering, preferably in Biomedical or Mechanical discipline
Minimum of 2 years’ experience in servicing of high-tech equipment or in service field
Must possess a strong safety mindset to assure the work completed reflects the technical requirements within industry safety standards
Directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Able to understand electrical schematic diagrams
Must have strong customer service skills and the ability to interact confidently with customers and be able to provide training on equipment and products
Fluent in written and spoken English
Soft Skills
Good communication skills
Highly motivated and organized; capable of working independently
Ability to handle difficult situations with calm and discretion
Ability to interface with all levels of employees and business partners in a professional manner
A good and supportive team player for the organization
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