Cross-Functional Quality Engineer

Imagine what you could do here. At Apple, quality isn't a checkpoint - it's a mindset woven into every product, service, and experience we create. The people here don't just test software; they safeguard the customer experience that defines Apple in the minds of millions. If you see quality as a strategic force multiplier - not a final gate - this role was built for you.

The AppleCare Technologies team has an immediate opening for a Cross-Functional Quality Engineer to plan and lead cross-functional testing across complex AppleCare projects. In AppleCare Technologies, inclusion and diversity fuel our ability to solve the most complex quality challenges in the enterprise. Our Cross-Functional Quality Engineers are the architects of confidence - they bring structure to ambiguity, elevate quality thinking across disciplines, and ensure that Apple's most ambitious systems initiatives ship with precision and integrity.

We're looking for a quality leader who doesn't just execute test plans - someone who shapes how Apple thinks about quality from day one of a program, and who leaves every team they touch more capable than they found it.

Description

Champion a Shift-Left Quality Culture

Embed quality strategy and risk thinking early in the project lifecycle, partnering with product, engineering, and business teams from inception

Define quality gates, entry/exit criteria, and testing strategies aligned to project goals and risk tolerance, ensuring quality is a shared responsibility across every function

Inspire teams to fight for excellence under competing priorities, modeling intellectual curiosity, adaptability, and an unwavering dedication to the customer experience

Lead Risk-Based Testing and Intelligent Prioritization

Apply risk-based testing frameworks to make evidence-driven decisions about test scope, depth, and sequencing -focusing coverage where impact to customers and business is greatest

Proactively identify and surface technological, organizational, and operational risks, driving mitigation strategies before they become program-level problems

Leverage data, analytics, and testing insights to continuously optimize coverage strategies and improve predictive quality outcomes

Orchestrate Testing at Enterprise Scale

Lead end-to-end test planning, preparation, resourcing, and execution for large-scale, cross-functional programs spanning UAT, integration, regression, and performance testing

Facilitate requirements traceability and test scenario identification across complex, multi-system landscapes with clarity and rigor

Manage test environments, data strategies, and resource estimation to ensure testing is never the bottleneck - it's the enabler

Lead cross-functional meetings with audiences ranging from 2 to 60+ participants, driving alignment on actions, owners, and timelines

Advocate for Automation and AI-Powered Quality Engineering

Champion test automation adoption across teams - identifying opportunities to accelerate coverage, reduce manual effort, and build lasting quality infrastructure

Integrate Generative AI and AIML capabilities into quality engineering workflows: intelligent test generation, defect prediction, anomaly detection, and smart test prioritization

Stay ahead of the quality engineering landscape, bringing innovative tools, techniques, and approaches to every program you lead

Mentor, Elevate, and Build Quality Capability

Mentor quality engineers and cross-functional partners, building lasting capability across the organization - not just within your immediate team

Foster a culture of healthy debate, continuous learning, and psychological safety, where diverse perspectives produce stronger, more resilient testing outcomes

Drive continuous improvement in testing processes, methodologies, and tooling - always seeking smarter, faster, better ways to ship with confidence

Communicate with Impact Across All Levels

Translate complex technical testing details into clear, compelling narratives for audiences ranging from engineers to executive leadership

Report testing progress, risks, and quality metrics with transparency and actionable insight - empowering decision-makers with the right information at the right time

Preferred Qualifications

SAP functional expertise in SD/MM modules; experience leading testing for SAP R/3 to S/4 HANA migrations is a strong plus

Domain knowledge in Operations, Supply Chain, and/or Logistics within a large-scale enterprise environment

Experience scaling quality programs across a global, matrixed organization

ISTQB, ASQ, or equivalent quality engineering certification

Minimum Qualifications

5+ years of experience leading quality engineering and cross-functional testing at enterprise scale

Proven expertise in risk-based testing methodologies and shift-left quality strategy, with demonstrated results in proactive defect prevention

Hands-on experience with test automation frameworks and a track record of driving automation adoption across teams

Practical, applied experience with Generative AI and/or AIML in a quality engineering or software development context

Strong command of system and software architecture models, including the ability to analyze system interdependencies and translate them into actionable test designs

Demonstrated ability to lead and influence without direct authority across engineering, product, and business stakeholders

Experience establishing QA program structure, coordinating cross-project testing initiatives, and optimizing quality investment for maximum ROI

Exceptional communication skills - able to distill technical complexity for both technical and non- technical audiences at all levels