Sr. Manager, Technical Solutions

CSQ426R137

Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.

Impact you will have:

Build and manage a team of Technical Solution Engineers

Provide coaching and mentorship to the engineers

Identify and implement process improvements to meet or exceed regional performance KPIs.

Establish training plans and subject matter expertise within the team.

Drive support escalations and establish cross-functional collaboration to manage and resolve issues.

Be a player-coach and provide technical leadership to the regional support team.

Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.

Define quarterly goals and track them to completion to drive team growth and personal development.

Scale the organization by developing processes and guidelines that promote operational efficiency

Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.

Perform risk assessments and be a hands-on leader

What we are looking for:

Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining

Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers

Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity

Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers.

Excellent analytical and troubleshooting skills.

Excellent customer facing, verbal and written communication skills

A team-oriented attitude and a high degree of comfort working in a startup environment

Hands-on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.