Lead User Experience Researcher (all genders) VP

JOB DESCRIPTION

Are you eager to work at a growing digital bank launching new products in a new market and deliver first-class customer experiences? JPMorgan Chase & Co. is expanding into Germany, and we're looking for a qualitative Lead User Experience Researcher (Vice President) to join us in Berlin. As part of our Design and Customer Experience team, you'll play a pivotal role in launching innovative products and creating a seamless digital banking experience for Chase Germany.

You'll collaborate closely with Product leadership, leveraging your expertise in UX research and knowledge of the German banking landscape. Your insights will directly inform strategic decisions, design direction, and content development, helping us build a digital bank that puts customers first and considers the cultural context and user needs of German banking consumers.

If you're a proactive communicator, a strategic UX thinker, and thrive in a fast-paced, dynamic environment, we invite you to join us and make a lasting impact on the future of banking in Germany.

Job responsibilities

Design and execute end to end research studies, from discovery - concept testing - delivery - continuous improvements, to identify customer needs, preferences, and behaviors that foster product improvements and innovation

Experience of broad range of research methods, such as diary studies, co-creation workshops, discovery interviews, and usability research.

Analyze and interpret data using advanced qualitative and quantitative methods and translate insights into actionable recommendations for enhancing user experience

Facilitate moderated and unmoderated qualitative studies with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings

Willingness to participate and contribute to the Research community and foster a culture of continuous learning and knowledge sharing within the Design and Customer Experience team

Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative research methods

Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for product teams and the wider business

Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design

Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization

Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Fluent in both German and English languages

Strong stakeholder management skills

Strong presentation and communication skills

Preferred qualifications, capabilities, and skills

Basic knowledge of German banking landscape

Research experience in finance and banking

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ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.