Full Time Supervisor, Carvela, Metrocentre
About the role
Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.
WE NEED YOU TO:
Consistently deliver exceptional customer service
Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
Responsible for opening and closing of the till system
Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
Ensure the shop floor is kept tidy and replenished and that store standards are maintained
Support your management team by working towards individual and team sales targets
Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
Support with training and development of team members in the absence of the senior management team
Assist in the preparation and planning of promotional activities
Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
Regularly participate in training activities to become a confident brand ambassador
Support the management team during absences with weekly trade report and conference calls
Hold daily team briefs and set targets in the absence of the manager
Requirements
Strong communicator
Understanding of excellent customer service
Previous experience in retail
Interest and awareness of key fashion trends
Self-motivated and driven by targets
Confident working in a team
Benefits
Competitive basic hourly rate
Generous bonus structure
Amazing employee discounts
Fabulous shoes!
Questions about this role
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