Account Executive, Membership Services |Full-Time | Coachella Valley Firebirds

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary:

The Coachella Valley Firebirds are looking for an energetic, self-motivated person who is extremely proficient in customer service and retention and has a passion for sports and ticket sales. The Account Executive, Membership Services role will also provide support to the Coachella Valley Firebirds ticket sales team by performing vital day-to-day functions, as assigned, for continued growth. Ultimately, this position will be responsible for managing the day-to-day tasks of season ticket accounts by renewing and increasing that portfolio by providing a service level that is of the highest standard. Under general direction and supervision, this position is proactively and aggressively generating new revenue through outbound calls, client meetings, customized emails, prompt responses to inbound calls, team-related events, upselling, cross-selling, and generating referrals through each Season Ticket Member.

This role will pay an hourly wage of $25.84-$28.84 and is commission eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 21, 2026.

About the Venue:

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand-new Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts. Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities:

Retention and auto-renewal of Coachella Valley Firebirds Season Ticket Members.

Shares information with all Season Ticket Members via email and text such as events, schedule, reports, benefits, roster changes, promotions, renewals, payments, other updates, etc.

Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits.

Responds to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions.

Utilize the CRM system to track and report the progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date.

Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty.

Aggressive prospecting in order to generate new business relationships.

Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals.

Take part in department-wide outbound call Sales & Service campaigns.

Meet or exceed weekly, monthly, and annual sales goals and activity requirements.

Work all Coachella Valley Firebird home and potential playoff games.

Other duties as assigned.

Qualifications:

1-2+ years of sales/service experience in the hospitality/sports/entertainment industry required.

Bachelor’s degree or equivalent experience.

Strong verbal and written communication skills.

Ability to write reports and business correspondence.

Highly organized with good coordinating/project management skills and the ability to meet tight deadlines and work in a high-pressure environment.

Ability to analyze problems involving many variables.

Proficient in MS Office with Salesforce or similar CRM experience - Ticketmaster platform experience preferred - Archtics.

High level of demonstrated professionalism, integrity, and ability to maintain sensitive information and appropriate decorum.

Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.

Competitive, self-motivated, and creative-thinking skills and a team-first attitude.

May be required to travel. Minimal Travel (people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.