Account Executive, Ticket Sales | Full-Time | Coachella Valley Firebirds

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary:

The Account Executive, Ticket Sales role is a full-time position responsible for generating revenue through membership sales, as well as heading up generating business leads and selling ticketing packages and group packages for the Coachella Valley Firebirds at Acrisure Arena. This position is responsible for developing and creating new relationships and maintaining a current book of business to ensure top-level customer satisfaction and further generate referral-based business.

This role will pay an hourly wage of $25.84-$28.84 and is commission eligible.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 21, 2026.

About the Venue:

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities:

Independently network, solicit, and follow up on any personal sales leads under the guidelines established by the company.

Source new business opportunities through progressive cold-calling, referrals, and leveraging of relationships.

Develop and implement a process for incoming premium-focused calls.

Actively prospect and research new sales leads.

Perform regular task analysis to meet (and/or exceed) sales goals for premium areas.

Provide analytical and well-documented reports for all clients and prospects through CRM software.

Act as a point of contact and build influential relationships with clients and prospects.

Process invoices and additional ticket orders.

Prepare and conduct in-person meetings in and out of the office.

Develop strong working relationships within the office to build company morale.

Develop a process for distribution of promotional items to suite holders throughout the season.

Other duties as assigned.

Qualifications:

1-2+ years sales/service experience in the hospitality/sports/entertainment industry preferred.

Bachelor’s degree or equivalent experience.

Strong verbal and written communication skills.

Ability to write reports and business correspondence.

Highly organized with good coordinating/project management skills and the ability to meet tight deadlines and work in a high-pressure environment.

Ability to analyze problems involving many variables.

Proficient in MS Office with Salesforce or similar CRM experience - Ticketmaster platform experience preferred - Archtics.

High level of demonstrated professionalism, integrity, and ability to maintain sensitive information and appropriate decorum.

Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.

Competitive, self-motivated, and creative-thinking skills and a team-first attitude.

May be required to travel occasionally. Minimal Travel (people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.