Strategic Account Manager, Senior- Supply Chain

Description

Infor is hiring a Strategic Account Manager responsible for driving revenue growth across a portfolio of enterprise Logistics Service Providers (LSPs) and their extended customer ecosystems (3–100+ customers per LSP). This role combines account expansion, ecosystem “sell-through,” and cross-functional leadership to maximize adoption and long-term customer value.

You will act as a trusted advisor to LSP leadership while enabling scalable growth through their downstream customer base. Success is driven by deep customer engagement, strong internal orchestration, and the ability to translate supply chain challenges into measurable business outcomes.

A Typical Day in the Life Includes:

Own strategic LSP accounts with full responsibility for expansion, retention, and revenue growth.

Develop and execute account plans focused on increasing adoption, cross-sell, and upsell.

Build multi-level relationships across business, technical, and executive stakeholders.

Build revenue growth driven by both LSP expansion and downstream customer adoption.

Facilitate product adoption and measurable business value across the install base.

Facilitate and manage cross-functional execution to ensure a seamless customer experience.

Maintain high-frequency engagement with both LSPs and key downstream customers.

Lead QBRs/EBRs focused on performance, KPIs, and growth opportunities.

Deliver ROI-driven business cases leveraging value engineering and benchmarking.

Align solutions to customer supply chain strategies and transformation initiatives while driving contract and relationship renewals.

Basic Qualifications:

Experience working in SaaS sales.

Experience with logistics service providers in a sales capacity.

Experience delivering presentations to all levels of an organization.

Ability to travel 50%+.

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

Experience working with ERP systems.

Project management experience.

Experience working with MEDDPIC.

About Infor

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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