RESTAURANT TECHNOLOGY MANAGER (Operations Specialist)

Job Summary

We are looking for a proactive and tech-savvy Restaurant Technology Manager (Operations Specialist) to join our team. In this role, you will be the go-to person for managing and supporting the restaurant’s technology systems and operational processes. Your expertise will ensure seamless integration of hardware, software, and network infrastructure to optimize restaurant performance, enhance guest experiences, and support daily operations. The ideal candidate is passionate about technology, enjoys troubleshooting, and thrives in a dynamic environment where innovation meets service.

Location: Multiple Restaurant Locations – Southeast Michigan

Reports To: Owner/Operator or Designated Supervisor

Position Summary

We are seeking a highly motivated and technically skilled Restaurant Technology Manager to support restaurant technology, equipment systems, and operational excellence across a multi-unit McDonald's organization.

This role serves as the primary technical resource for restaurant management teams, ensuring that restaurant technology systems operate efficiently and effectively. The OTP will troubleshoot hardware and software issues, coordinate with vendors, support new technology rollouts, assist with restaurant openings and remodels, and help drive operational performance through technology solutions.

The ideal candidate combines strong technical abilities with excellent communication skills and a passion for supporting restaurant operations.

Key Responsibilities

Restaurant Technology Support

Troubleshoot and resolve issues related to:

Point-of-Sale (POS) systems

Self-Order Kiosks

Digital Menu Boards

Drive-Thru Technology

Mobile Order & Pay systems

Delivery integration platforms

Restaurant Wi-Fi and network infrastructure

Timekeeping and labor management systems

Back-office systems and reporting tools

Equipment & Systems Management

Coordinate service and repairs with approved vendors.

Monitor technology uptime and system performance.

Assist with preventative maintenance planning.

Support installation and replacement of technology equipment.

Maintain inventory of technical equipment and assets.

Operations Support

Partner with restaurant management teams to identify opportunities for improved operational efficiency.

Support new restaurant openings, remodels, and major technology upgrades.

Assist with implementation of McDonald's technology initiatives.

Ensure restaurants comply with technology standards and security requirements.

Training & Development

Train managers and crew on technology systems and best practices.

Create simple reference guides and training materials.

Provide ongoing coaching to restaurant leadership teams.

Project Management

Lead and coordinate technology-related projects.

Work with suppliers, contractors, and McDonald's support teams.

Track project timelines and ensure successful completion.

Qualifications Required

High School Diploma or GED.

2+ years of technical support, IT, restaurant technology, or related experience.

Strong troubleshooting and problem-solving skills.

Ability to work independently with minimal supervision.

Valid driver's license and reliable transportation.

Ability to travel between restaurant locations.

Preferred

Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.

Experience supporting restaurant technology systems.

Experience with networking, routers, switches, and wireless systems.

Knowledge of Microsoft 365 applications.

Experience managing vendors and service providers.

Skills & Competencies

Technical Troubleshooting

Customer Service

Communication

Organization

Project Management

Time Management

Analytical Thinking

Attention to Detail

Team Collaboration

Adaptability

Physical Requirements

Ability to lift up to 50 pounds.

Ability to climb ladders and work in restaurant environments.

Ability to stand, bend, and move throughout restaurant locations.

Ability to travel between multiple restaurants as needed.

Typical Experience: 2–5+ years

Serve as the organization's primary technology expert.

Lead major technology deployments and restaurant projects.

Mentor and develop OTP II team members.

Recommend strategic technology improvements.

Manage technology budgets and vendor relationships.

Partner directly with ownership and senior leadership on technology strategy.

Other assignments from Owner/Operators and/or Supervisor

Why Join Our Team?

As part of our growing McDonald's organization, you'll play a critical role in supporting the technology that drives exceptional customer experiences and restaurant performance. You'll have the opportunity to work on cutting-edge restaurant technology while partnering with a team committed to operational excellence and growth.

Competitive compensation, benefits, mileage reimbursement, paid time off, professional development opportunities, and advancement potential available.