Team Leader Motor Claims Technical Assurance

Brief Description

The role

The Motor Claims Technical Assurance Team leader plays a pivotal role in guiding and overseeing the Technical Assurance Team, who are responsible for conducting the Technical Quality Assurance program and targeted Quality Assurance activities for Motor Claims & Assessing.

The Motor Claims Technical Assurance Team Leader is responsible for providing day to day management of the team and ongoing training and coaching to ensure that the Technical Assurance program is delivered in alignment with the Technical Assurance Standard and operating procedures.

Leadership Accountabilities

As a leader at A&G, you’re expected to role model our values, culture and ways of working. This involves driving high performance with high integrity, and finding solutions that mutually benefit our customers, business, employees, and suppliers. As a leader, we expect you to demonstrate commercial discipline, challenger ambition, effective risk management and a One Team mindset.

Commercial Acumen – Create an operational environment that drives growth and value.

Manage Complexity – Align people, processes and systems for strong outcome.

Execution Excellence – Deliver efficiently with clear KPIs and minimal rework.

Develops People – Build capability for sustainable success.

Engages our People – Connect individual contributions to company success.

Drives Our Aspirations Culture – Embed accountability, transparency and high performance.

Position Accountabilities

People Leadership & Performance

Lead, coach and performance manage the team to deliver high-quality assurance outcomes

Set clear expectations, monitor performance and support development and career growth

Ensure compliance with HR policies, safety, wellness and workplace standards

Operational Delivery & Reporting

Plan and coordinate team activities to meet service levels and commitments

Monitor performance against KPIs, providing insights and driving continuous improvement

Contribute to targeted assurance reviews and stakeholder reporting

Continuous Improvement & Quality Assurance

Ensure QA activities align with standards and regulatory obligations

Identify and implement improvements across the Motor Claims value chain

Maintain alignment with operational and business changes Stakeholder & Communication

Build and maintain effective stakeholder relationships

Communicate updates, changes and outcomes clearly across teams

Technical, Compliance & Risk

Provide technical guidance on claims processes, systems and compliance

Ensure adherence to regulatory and internal standards

Promote strong risk awareness, governance and WHS responsibility

Administration & Support

Maintain accurate reporting, documentation and systems

Support quality control and ensure reliable outputs for stakeholders

Undertake additional duties as required

What Experience You’ll Bring

Proven ability to lead, performance manage, coach and mentor a team

Experience in Quality Assurance or Process improvement

Proven experience in Stakeholder Engagement

Demonstrable written communication skills including but not limited to report writing.

Understanding of the Claims Value Chain in insurance

Understanding of the Industry and Regulatory Obligations for General Insurance

The Benefits Of Working At A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

Grow with us - we’ve got learning and professional development opportunities to suit everyone.

Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.