Operations Director

Operations Director - Spire Harpenden Hospital| Permanent| Onsite| £Comprehensive Market Leading Package

Spire Harpenden Hospital offers a modern, well-equipped clinical environment designed to support high-quality patient care. The hospital features 64 private en-suite patient rooms , providing a comfortable and private setting for recovery, alongside five operating theatres , including specialist laminar flow theatres for orthopaedic procedures.

The Role

As a key member of the Senior Management Team , the Operations Director will play a crucial role in delivering the Hospital’s Annual Operating Plan in line with Spire Healthcare’s strategy, purpose, and values.

You will lead all non-clinical services, ensuring efficiency, performance, and excellent patient experience across the hospital.

Key Responsibilities

Capacity & Utilisation

Maximise patient throughput and utilisation of hospital facilities

Monitor and optimise use of theatres, outpatient clinics, and diagnostics

Review hospital space to increase clinical capacity

Align staffing levels with activity across non-clinical teams

Support and implement local capital expenditure projects

Leadership & Service Delivery

Lead all non-clinical functions through Heads of Department, including:

Ward Administration

Catering

Engineering

Housekeeping

Reception

Procurement & Supplies

Switchboard

Drive efficient, standardised ways of working aligned to “One Best Way”

Build highly engaged, motivated, and flexible teams

Strengthen collaboration between clinical and non-clinical teams

Act as key liaison with the Patient Support Centre

Champion continuous improvement and customer service excellence

Operational Performance

Oversee day-to-day operational performance of the hospital

Deliver financial targets and key performance indicators

Work closely with the Finance Director on budgets, forecasting, and variance analysis

Develop and implement action plans to improve profitability and efficiency

Ensure compliance with NHS contracts and service agreements

Identify and implement commercial development opportunities

Risk & Governance

Coordinate risk management activities across clinical and non-clinical areas

Ensure compliance with CQC, HSE, and other regulatory standards

Oversee incident reporting, investigation, and learning

Lead implementation of policies and procedures and ensure regular review

Additional Information

Participation in the Senior Management Team on-call rota will be required

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes, but is not limited to:

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension with flexible retirement options

‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

Free Bupa wellness screening

Private medical insurance

Life assurance

Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.

Please note this advert may close early due to application numbers