Service Designer

The Role

UnWork is a dynamic, forward-thinking consultancy at the leading edge of work and the workplace. We have a creative, collaborative ethos and our team’s ideas, skills and interests are encouraged, valued and shared in an interdisciplinary setting. We are passionate about innovation, the future of work, workplace design, culture and technology.

We are looking for a creative and critical thinker with a background in service design to join our growing team. In this role you will bring human-centred design thinking to our consultancy projects, helping organisations reimagine how, where and why their people work.

You will apply your expertise in user research, persona development and journey mapping to uncover deep insights about how employees experience the workplace and translate those insights into compelling, actionable recommendations for our clients.

At UnWork, you will be joining a team of experts in the Future of Work, who are driven by creating innovative solutions for our clients. If you are interested in driving organisations to create an enabling, forward thinking working environment, take the first step today and become part of our team.

What you can look forward to working at UnWork

Accelerated career growth within an established and growing consultancy

Engage with a prestigious portfolio of Fortune and FTSE-listed clients, opening doors and expanding your career horizons

Apply and develop your service design practice in a rich, cross-disciplinary environment spanning workplace strategy, organisational culture and technology

Gain hands-on experience with stakeholders at all levels, from frontline employees to C-suite leadership

Incentivisation of initiative, unlocking opportunities for personal and career advancement

Key Responsibilities

Design and support user research activities — including interviews, observation sessions and creative workshops — to understand how employees experience the workplace

Develop rich user personas and employee journey maps that bring the human dimension of work to life for clients

Gather and analyse both quantitative and qualitative data, weaving findings into clear, evidence-based narratives

Design and deliver engaging client workshops and presentations, and effectively report outcomes and recommendations

Support senior team members in translating research insights into strategic workplace recommendations

Contribute to thought leadership by curating compelling blogs and articles for our website

Requirements

Educated to degree level in service design, interaction design, human-centred design or a related field (or equivalent experience)

1+ years’ experience in a service design, UX research or related consultancy role

Demonstrable experience in creating user personas, customer/employee journey maps and service blueprints

Experience facilitating workshops and conducting qualitative research (interviews, contextual enquiry, co-design sessions)

Strong ability in MS Office; proficiency in Adobe Creative Suite, Figma or similar tools is highly desirable

Experience gathering and synthesising quantitative and qualitative data

Skills And Characteristics

Human-centred mindset with a genuine curiosity about people and how they work

Innovative, analytical and critical thinker

Excellent attention to detail

Proactive, self-starter, able to work and learn independently

Excellent communication skills (both written and verbal)

Effective time and project management skills

Benefits Include

Salary package: £35k - £45k pa including bonus and depending on experience

32 days holiday per annum (incl. Bank Holidays) rising to 37 linked to length of service

Central London location with good transport links

Cycle to Work Scheme

Hybrid working; typically working a minimum of 3 days in our office

Short-term remote working by request (business needs permitting)

Company share options

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events

Cycle to work scheme

Application question(s):

Do you hold a degree in in service design, interaction design, human-centred design or a related field?

Do you have any professional experience in the workplace, commercial real estate, workplace consulting, facilities management, PropTech, or related industries?

What interests you about the future of work and the intersection of people, place, and technology?

Will you now or in the future require sponsorship for employment visa status?

Experience:

Service Design: 1 year (required)

Human Centred Design: 1 year (required)

UX Research: 1 year (required)

Figma: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London SE1