Relationship Manager

Role Objective

Conduct in-clinic consultations, build trust with clients, recommend treatment plans, and drive revenue through consultations, follow-ups, package sales, renewals, and client retention.

Key Responsibilities

Conduct one-on-one consultations with clients in a dedicated consultation cabin.

Understand skin concerns, goals, and treatment expectations.

Explain treatment plans, pricing, timelines, and expected outcomes.

Convert consultations into package sales.

Follow up with pending consultations, no-shows, and interested prospects via calls, WhatsApp, and CRM.

Re-engage inactive clients and generate repeat business.

Cross-sell and upsell treatments and skincare products.

Maintain consultation records and follow-up notes in CRM.

Coordinate with doctors, therapists, and reception for seamless patient experience.

Achieve monthly revenue, conversion, and collection targets.

KPIs

Monthly Revenue Achievement

Consultation-to-Sale Conversion %

Follow-up Conversion %

Client Retention & Repeat Revenue

Average Billing Value

Product Sales

Package Renewal Revenue

Requirements

2+ years experience in consultation sales, clinic counselling, luxury retail, wellness, healthcare, hospitality, or relationship management.

Excellent communication, objection handling, and closing skills.

Comfortable with face-to-face consultations as well as telephonic follow-ups.

Strong ownership of revenue targets.

Salary: Fixed + Attractive Incentives + Growth Opportunities

Ideal Candidate: Someone who can build trust during consultation, maintain relationships through follow-ups, and consistently convert enquiries into long-term, high-value clients.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Flexible schedule

Health insurance

Life insurance

Provident Fund

Work Location: In person