Director of GTM Systems & Revenue Technology — Salesforce, HubSpot & AI (100% Remote)

Docplanner is a healthtech company on a mission to help people live longer, healthier lives.

We build technology that improves how patients access care and how healthcare professionals deliver it.

Operating in 13 countries, with more than 100 million patient visits to our websites and around 25 million appointments booked each month, Docplanner is scaling both its product and its internal foundations. As a growing tech business, we rely on strong internal systems, trusted data, and scalable operations to support our commercial teams and keep delivering impact across our markets.

Job Description

Mission

Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery.

Why now?

We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale.

What you will do

Own

End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance

Platform reliability, data quality and service standards across all GTM systems

Deliver

Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs

Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains

Seamless Salesforce HubSpot integration and trusted GTM data flowing to the DWH

AI-powered automation that removes manual work and improves speed and insight

Build

A high-performing GTM systems team and Center of Excellence

Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs)

Strong vendor partnerships with clear ROI, SLAs and accountability

This role reports to the COO, with a dotted line to the CPTO.

What success looks like (12+ months)

Platform & Ownership

Salesforce migration complete, stable and widely adopted with clear SLAs

End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs

Reliable Salesforce HubSpot DWH integrations and trusted GTM reporting

Reliability & Productivity

Operational excellence: incident rate 50%, MTTR People & Impact

Stakeholder NPS up across Sales, CS, Care and Finance

Small, senior, high-output team in place; vendors performing against SLAs

Measured By

Time-to-production and release predictability

Service SLOs (availability, data freshness, sync success)

GTM productivity gains and tool adoption

Data quality and reconciliation accuracy

Cost vs plan and vendor SLA attainment

Qualifications

Experience

5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments

Delivered a large, multi-country CRM or Service transformation

Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE

Shipped AI-powered automations in real GTM workflows

Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation

Skills

Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement

HubSpot expertise and proven Salesforce HubSpot integrations

Strong integration and data foundations (APIs, iPaaS, data quality, observability)

Clear executive communication; turns ambiguity into pilots, roadmaps, and results

Builder with a product mindset

High ownership; reliable partner to executives and teams