Specialist, Customer Service

Overview:

The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling.

Responsibilities:

Ensure perfect order fulfillment of orders and resolve issues as required

Work closely with sales management for billing adjustments

Key transactional contact for customers

Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement

Update customer master information in SAP

Perform the diversified customer pricing applications in SAP

Process billing related adjustments (e.g. returns, credit/debits)

Document and follow up of internal and external complaints

Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

College/university degree

Fluent English

SAP knowledge is an advantage

Troubleshooting/problem solving skills

Ability to build relationships

Customer Service experience is an advantage

Good communication skills

Precise, detail-focused

Ability to multitasking

Able to cope with stress

Positive attitude, friendly, empathy

Accountability and ownership

Follows the rules, but also thinks out of the box and is open for other solutions