Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

Make decisions on technical changes and enhancements

Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Improve system reliability, availability, and performance

Define and manage SLOs, SLAs, and KPIs

Lead incident response and resolution for critical issues

Conduct root cause analysis and implement fixes

Enhance monitoring, alerting, and observability

Automate manual operational tasks

Support releases and change management

Optimize system performance and scalability

Implement resilience and capacity planning

Engage stakeholders and communicate business impact

Proactively review existing applications and infrastructure stacks to identify reliability gaps and systemic weaknesses

Diagnose performance bottlenecks across batch, real-time, and upstream/downstream dependencies

Drive data-backed discussions with application development, infrastructure, and business teams to prioritize fixes

Influence and negotiate with stakeholders to implement platform improvements that reduce incident frequency

Demonstrate measurable reduction in production incidents, MTTR, and operational escalations

Improve system observability leading to faster detection and resolution of issues

Transition manual recovery activities into automated or self-healing capabilities

Establish a culture of reliability engineering and proactive risk management across teams

10+ years in SRE, Production Support, or Infrastructure Engineering

Experience supporting high-availability systems

Strong scripting skills (Python, Shell, etc.)

Experience with monitoring tools (Splunk, AppDynamics, Dynatrace)

Understanding of Linux/Unix and distributed systems

Experience in incident management

Experience with front office trading & associated overnight batch systems

Knowledge of trading workflows and market operations

Experience with CI/CD tools

Familiarity with cloud platforms

Focus on automation and reliability engineering

Support critical systems during trading & overnight batch hours

Participate in on-call rotations

Collaborating with global teams

Demonstrate ownership and accountability

10+ years in SRE, Production Support, or Infrastructure Engineering

Experience supporting high-availability systems

Strong scripting skills (Python, Shell, etc.)

Experience with monitoring tools (Splunk, AppDynamics, Dynatrace)

Understanding of Linux/Unix and distributed systems

Experience in incident management

Job Expectations:

This position offers a hybrid work schedule

Flexibility to work in a 24/7 environment, including weekends, holidays and on call

Effective communication skills to work across global teams and time zones

Ability to operate independently with a strong ownership and accountability mindset.

Ability to analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environments, interfaces with other systems, internal and external checks, controls, and outputs using standard methodologies

Ability to participate in defining corporate implementation and integration strategies of new technologies

Posting End Date:

25 Jun 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.