Account Executive, Marketplace

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Account Executive will support the strategic and operational execution of product launches, driving in-season performance against sales and margin targets and playing a key role in building and maintaining partner relationships within the Marketplace channel. This role will support the Marketplace Manager in developing, maintaining and accelerating the Coach Marketplace channel.

The successful individual will leverage their proficiency in Marketplace to:

Drive performance against sales, margin targets and maximise in-season opportunities

Build relationships with Marketplace partners, specifically Zalando, attending regular trade meetings and ensuring key KPI’s are met and exceeded

Support the seamless execution of new product launches

Compile weekly trade reports and provide analysis to inform trading actions to fuel growth

In collaboration with the team, identify regional product opportunities and market trends, providing consolidated feedback to inform seasonal and core assortment needs

Develop knowledge of key products, consumers and competitors in local markets and provide feedback and insights to key internal stakeholders

In partnership with the Marketplace Manager and local Inventory Management (IM) team, evaluate and highlight existing business risks and opportunities regarding product investments and inventory

Partner with the IM team to ensure optimal stocks are maintained in line with upcoming promotional strategies, marketing initiatives and key trading periods

Partner with the Content & Marketing team to ensure optimal platform content by category and gender within global guidelines and support effective marketing plans aligned with investment

Support the team on maximising product visibility onsite, communicate monthly newness and onsite launches

Support weekly and monthly onsite execution for site content, including homepage refreshes, category banners and navigation banners

Support with building communication tools to highlight assortment strategies and monthly quarterly hindsight to the business

Support the Customer Service team with retailer and customer queries where necessary

Build relationships and establish trust with the regional teams including IM & Planning, Buying, Finance, eCommerce and Marketing

Support the collation of all product data required for Marketplace product launches, including SKU codes, compositions, dimensions and care instructions

Utilise multiple systems, including Rithum & Zdirect to ensure on time and accurate product data sharing and error resolution with Marketplace partners to source required product data and ensure accuracy across all data fields

The accomplished individual will possess:

Minimum of 3 years’ digital experience, ideally within eCommerce or marketplace environments. Experience working within a global organisation or brand is preferred

Proven multi-category experience within a buying, merchandising, or planning function and exposure to trading across Full Price, Outlet, and Liquidation channels

Strong numerical and analytical skills, with a clear understanding of key financial drivers and their impact on business performance

A data-driven, commercially minded approach with a strong focus on driving sales

Advanced Excel skills

Knowledge of the fashion, accessories, or luxury goods market

Experience supporting or working within the European market

Strong strategic thinking and problem-solving skills

Ability to make sound decisions under pressure and manage deadlines effectively

Proven ability to build relationships and collaborate globally with stakeholders at all levels

Confident communication and presentation skills, with the ability to deliver clear, impactful messages to senior leadership

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.

What Tapestry can offer you:

Hybrid working (3 days working from the office, 2 days remote)

Option to finish early on a Friday (Flex Fridays)

1 Paid Volunteering Day per year and opportunities to volunteer with global projects

Learning & Development opportunities

Internal mobility & career progression

Regular Social Events - Seasonal & Cultural

Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include:

25 days holiday in addition to bank holidays

Annual Incentive Plan (company performance bonus)

Multi brand discount up to 50% off – Coach and Kate Spade

Private Healthcare with health assessment (Bupa)

Bupa rewards - Financial wellbeing support and wellness discounts

Private Dental Cover

Free 24/7 support for family building, fertility and menopause with Maven

Eyecare vouchers

Employee Assistance Program

Employer Pension Contribution

Gym discount

Interest free season ticket loan

Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

Our Competencies for All Employees

Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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