Delivery Lead

Job Description:

The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:

Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.

Oversee multiple concurrent implementation and advancement projects.

Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.

Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.

Monitor project health, delivery KPIs, customer commitments, and implementation timelines.

Facilitate project governance, customer status meetings, and internal delivery reviews.

Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.

Manage project scope, change requests, and delivery risks.

Track billable and non-billable utilization, project progress, and delivery milestones.

Support continuous improvement initiatives and contribute to delivery best practices.

Coordinate with third-party vendors and integration partners where required.

Collaborate with cross-functional teams

Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:

Bachelor’s degree in business, Information Technology, Engineering, or related discipline.

5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments.

Minimum 2 years of experience leading or mentoring project teams.

Experience managing multiple customer-facing software implementation projects.

Strong stakeholder management and customer communication skills.

Excellent analytical, organizational, and problem-solving abilities.

Ability to manage competing priorities in a fast-paced environment.

Experience with Agile or Hybrid Agile delivery methodologies.

Jira project management experience preferred.

PMP, Prince2, Scrum Master, or equivalent certifications preferred.

Strong working knowledge of Microsoft Office and Google Workspace.

Success Measures:

On-time delivery of assigned projects

Customer satisfaction and stakeholder feedback

Effective management of project risks and escalations

Team performance and delivery quality

Successful execution of multiple concurrent implementations

Work Environment & Expectations:

Noida/NCR based

Demonstrates flexibility to work in required shifts.

Compliance with security and remote working policies

Compensation & Growth:

Competitive compensation aligned to market standards with strong career growth opportunities.

Life at Rightsline India:

At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes:

Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws

Comprehensive Group Medical Insurance covering employees and their eligible dependents

Group Personal Accident Insurance for enhanced financial security

In-office meal benefits, including sponsored breakfast, lunch, and evening snacks

Hybrid work model with clearly defined collaboration days

Flexible working hours, role-dependent

Structured and transparent leave policy

Career growth and advancement opportunities within a rapidly scaling global SaaS organization

Continuous learning, upskilling, and leadership development support

Quarterly employee engagement initiatives, along with celebrations and recognition programs

You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand.

Hiring Process:

HR Screening

Technical / Functional Interview

Leadership Round

Offer Rollout

Information Security & Compliance Responsibilities:

Adhere to ISMS policies and procedures

Protect confidential and customer data

Report security incidents

Participate in compliance trainings and audits

Data Privacy & Confidentiality:

Employees must ensure proper handling of sensitive data in line with company policies and applicable laws.

Access & Control Responsibilities:

Follow role-based access control principles

Safeguard credentials

Ensure authorized system usage

Equal Opportunity Statement:

Disclaimer:

This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.