International Customer Support

Role Overview:

International Customer Support is responsible for managing global distributor

relationships, supporting sales operations, coordinating cross-functional activities, and ensuring

smooth execution of international business processes.

Key Responsibilities:

Distributor Management:

 Onboard new international distributors and maintain strong relationships.

 Track distributor performance, sales data, targets, and agreement validity.

 Prepare and manage distributor agreements and conduct regular review meetings.

Sales Coordination & Reporting:

 Monitor distributor sales and share performance data with internal Sales Officers.

 Support sales growth through coordination of schemes, follow-ups, and performance tracking.

Marketing & Promotional Support:

 Coordinate dispatch of promotional materials and gift kits to distributors.

 Plan and execute monthly social media content in coordination with the Marketing team.

 Identify and coordinate with vendors for promotional items and giveaways.

Training & Support:

 Provide website introduction and website module training to newly onboarded distributors.

 Assist in product trainings in coordination with the Export Marketing team.

Operations & Coordination:

 Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth

execution based on the nature of the work.

 Handle team queries related to distributor details, ERP updates, and website modules.

 Support team operations in the absence of reporting managers.

Documentation & Compliance:

 Maintain records such as distributor registers, inquiry registers, agreements, and feedback

forms.

 Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory

teams.

 Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

 Coordinate with the Export Manager for visa processing and approvals.

 Support international exhibition-related activities, including coordination, preparation, and

post-exhibition follow-ups, as required..

Additional Support:

 Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

 Freshers required, strong communication and interpersonal skills

 Good coordination, planning, and time management abilities

 Ability to handle data with attention to detail and accuracy

 Problem-solving and decision-making capability

 Ability to manage multiple tasks efficiently

 Working knowledge of MS Office (Excel, PowerPoint, Word)

Candidate should have done certification courses in Export or PG diploma in same

Pay: ₹10,458.94 - ₹25,000.00 per month

Benefits:

Provident Fund

Work Location: In person