Team Leader – Travel Operations
Skills
About the role
Job Title: Team Leader – Travel Operations
Experience: 3–6 Years Location: Delhi (On-site) Industry: Travel & Tourism Joining: Immediate Joiners Preferred
Job Summary
We are seeking an experienced and result-oriented Team Leader – Travel Operations to lead and manage a team of travel consultants. The ideal candidate should have strong expertise in the travel industry, hands-on experience with GDS systems, and a proven ability to drive team performance while delivering exceptional customer service.
Key Responsibilities
Lead, mentor, and manage a team of travel consultants and operations executives.
Oversee daily operations related to domestic and international flight bookings.
Ensure timely resolution of customer queries and escalations.
Monitor team productivity, quality, and service levels to achieve business targets.
Coordinate with airlines, suppliers, and internal stakeholders to ensure seamless operations.
Prepare and analyze MIS reports, performance metrics, and operational dashboards.
Conduct regular training sessions and performance reviews to enhance team efficiency.
Identify process improvement opportunities and implement best practices.
Ensure compliance with company policies and service standards.
Required Skills & Qualifications
Bachelor/ Masters degree in any discipline.
3–6 years of experience in the Travel Industry, with at least 1–2 years of team handling experience.
Hands-on experience with GDS systems (Amadeus, Galileo, or Sabre) is mandatory.
Strong knowledge of domestic and international flight booking processes.
Excellent leadership, communication, and problem-solving skills.
Proficiency in MS Excel and reporting tools.
Ability to work in a fast-paced and customer-centric environment.
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
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