Key Account Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in either Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a leader and specialist in personal injury, EML is committed to supporting clients in the management of their workers compensation needs. This role sits within our Specialised Insurance Group, supporting our Trinity portfolio and playing a key role in delivering tailored solutions and maintaining strong client partnerships.

The role will provide oversight and responsibility across all aspects of the employer relationship, proactively responding to employer needs and requirements, supporting the resolution of complaints or issues in a timely manner, and coordinating training and technical support.

The role will have a strong focus on portfolio retention, while also implementing client-specific improvement initiatives. You will provide clients and intermediaries with a high level of customer service to support retention, strengthen relationships, and facilitate business growth.

This will be a full-time, permanent position based in either the Sydney office, with flexibility to work from home 3 days per week once you complete training.

YOUR RESPONSIBILITIES

Maintain collaborative relationships with Group Managers, Team Managers and claims teams to deliver on key initiatives and strategies outlined in each Employer’s Service Plan.

Cascade business, operational and legislative messaging to key clients and intermediary partners.

Identify and report back any operational process that have an unintended negative consequence to key clients or broker partners.

Implementing client service plans to ensure effective and timely delivery of service

Facilitate all employer training and provide any further learning and development support to clients

Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs

Supporting the claims operation by identifying poor performers and working closely with the relevant operation to develop a performance improvement strategy

Assist in the preparation of executive reviews, tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.

Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes

Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio

Occasional interstate travel may be required

ABOUT YOU

Relevant workers compensation or personal injury account management industry experience.

Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous

Demonstrated experience in business development or national account management role, working within in in a fast-paced business environment.

Strong analytical, presentation and communication skills

Strong understanding of NSW workers compensation legislation, self-insurance schemes and associated regulations, with knowledge of VIC and SA workers compensation environments considered advantageous

Full Australian Drivers license

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super