Senior Business Analyst

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

Free standard OnePass membership

Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

12 weeks paid parental leave, regardless of gender

Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are seeking a Senior Business Analyst to join our Customer & Sales Delivery team.

About the role

Join a team that’s shaping the in-store experience for our customers. This is a chance to work on meaningful, high-impact initiatives across our Point of Sale (POS) platforms within Customer & Sales -owning the in-store checkout, payments and systems that enable end-to-end sales, returns and store operations. While your primary customers are Bunnings team members in-store, the outcomes you deliver directly influence the experience of our end customers.

Partnering closely with delivery, product, engineering and architecture, you’ll solve complex problems that genuinely make a difference. A million ways to make an impact – and you’ll be right at the centre of it.

You’ll play a key role in bringing clarity to big, ambiguous challenges, guiding the squad from early discovery all the way through to delivery. With a supportive team inspiring you to give it a red hot go , you’ll help uplift how we plan, analyse and deliver outcomes across Customer & Sales.

What’s involved

In this role, you’ll have opportunities to:

Lead end‑to‑end analysis across large, complex initiatives - building shared understanding, alignment and a clear path forward

Shape discovery by facilitating collaborative sessions, bringing together business needs, store insights and technical inputs into clear, outcome‑focused work

Break down large problem spaces into prioritised epics and user stories that support meaningful, incremental delivery

Work closely with delivery, product, engineering and architecture to ensure solutions are well understood, scalable and fit‑for‑purpose

Map customer journeys, in‑store workflows and process flows to identify opportunities, dependencies and areas for improvement

Balance business, customer (store team) and technical perspectives to drive the right outcomes, not just the quickest solutions

Support delivery health - driving backlog readiness, refining work continuously, and championing quality across the squad

Mentor and support other analysts, contributing to uplifting BA capability, standards and ways of working across the broader practice

About you

You enjoy bringing structure and clarity to complex challenges and are comfortable operating in spaces where not everything is defined upfront. You’re naturally collaborative and enjoy working closely with product, engineering and architecture to unpack problems and shape solutions that work in the real world.

You bring strong commercial awareness, curiosity and a pragmatic mindset - allowing you to guide conversations, challenge thinking where required, and keep teams focused on delivering meaningful customer and business outcomes.

You’re confident engaging with both business stakeholders and technical teams, and you understand how to translate between the two to ensure alignment and momentum.

You’ll thrive in a team that values openness, teamwork and continuous improvement, and you’ll actively contribute to building strong ways of working and sharing knowledge across the group.

What you’ll need

Proven experience operating as a Senior Business Analyst in an agile delivery environment

Experience leading end‑to‑end analysis across complex, multi‑system initiatives

Strong facilitation and stakeholder engagement skills across business and technology teams

Ability to take large, ambiguous problems and turn them into clear, structured, prioritised work

Strong understanding of user stories, acceptance criteria and outcome‑driven delivery

Ability to work closely with product, engineering and architecture teams, connecting business needs to technical realities

Experience mentoring others or contributing to capability uplift

Familiarity with tools like Jira and Confluence

Experience working on in-store platforms or Point of Sale (POS) systems would be highly regarded.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.