Account Manager (Clinical)

Account Manager - Clinical

US Remote

Who We Are

Medicine moves too slow. At Velsera, we are changing that.

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.

Velsera provides software and professional services for:

AI-powered multimodal data harmonization and analytics for drug discovery and development

IVD development, validation, and regulatory approval

Clinical NGS interpretation, reporting, and adoption

The largest multi-modal data set in the world

What Is the Job?

As an Account Manager, you will report to Clinical Sales Leadership. Within your assigned account portfolio, you will build and strengthen relationships with key stakeholders, collaborate with internal teams to support customer and prospect needs, and guide opportunities through the sales process to successful closure. You will work in close partnership with your outside sales counterpart to support joint accounts while also taking ownership of net new account growth within small to mid-sized accounts.

This role plays a key part in maintaining customer satisfaction, driving renewals, and expanding Velsera’s presence in the clinical diagnostics segment — making it central to both our retention strategy and our commercial growth.

What Will You Do?

Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio

Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close

Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience

Develop and execute account plans focused on retention, expansion, and long-term partnership development

Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts

Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth

Understand customer business objectives and challenges, positioning Velsera solutions to support their goals

Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities

Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs

Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce

Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs

Stay current on Velsera’s product portfolio and the broader clinical genomics and diagnostics landscape

Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera’s position

Represent Velsera at industry conferences and events as needed

Travel may be required up to 30%

Requirements

Required

3+ years of experience in a quota-carrying sales, account management, or business development role

Demonstrated success managing and growing a book of business, including net new account acquisition

Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment

Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close

Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts

Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools

Preferred Qualifications

Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences

Familiarity with SaaS or data solutions in a clinical or research context

Bachelor’s degree

What do we offer?

Velsera stands for a stimulating atmosphere where you can grow your capabilities in an open company culture. We want you to do the work you feel great at, or that you would like to become great at. You'll work for a mission-driven organization that is making a true difference in the scientific and healthcare space.

Next to that, we offer competitive salaries including:

A full-suite of industry-leading benefits (list by location)

Remote work flexibility

If you feel like this could be the next big thing for you, make sure you're not going to miss out and have a chat with us!

Benefits

Our core values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one.

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health.

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity.

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place.