Key Account Manager (Drayage)

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is 45,000-50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Key Account Manager (Drayage) at RXO , you’ll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients , ensuring seamless execution across complex supply chains.

What your day-to-day will look like:

Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction existing customer accounts through strategic relationship development and mode-specific solutions

Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)

Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs

Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery

Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices

Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics

Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations

At a minimum, you’ll need:

Bachelor’s degree or equivalent related work or military experience

1+ year of professional experience

It’d be great if you also have:

5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure

Strong understanding of port operations, rail networks, and containerized freight movement

Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Competitive pay

Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

401(k) retirement plan with up to 5% company match

Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

Employee Assistance Program (EAP)

Tuition reimbursement, adoption assistance

Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step