IT End User Services Analyst

RESPONSIBILITIES

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.

Provide second-level user support for hardware and software issues.

Assist in hardware and software installation/configuration according to corporate policies and guidelines.

Aid in troubleshooting and diagnosing hardware/software errors.

Support PC replacement programs and emergency equipment exchanges.

Provide hands-on assistance for IT project implementations.

Help with local backup operations in alignment with corporate policies.

Maintain confidentiality on all user data and related information.

Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

A+ certificate or 1-2 years’ experience in an end user support environment

1-3 years of experience in MS Windows desktop operating system deployment.

Basic understanding of Software Distribution and Patch Management tools.

Experience with ITSM systems like ServiceNow.

Basic knowledge of network infrastructure and security principles.

PHYSICAL & ENVIRONMENTAL DEMANDS

Medium lifting (30 lbs. – 45 lbs.)

Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

10%

OUR CORE PRINCIPALS : Safety . Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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