Manager - Warehouse Operations - Contract Logistics

Warehouse Operations

Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.

Ensure smooth execution of customer-specific contract logistics requirements.

Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.

Optimize warehouse space utilization and material flow processes.

Inventory Management

Ensure accurate inventory control through cycle counts and stock audits.

Investigate inventory discrepancies and implement corrective actions.

Maintain inventory accuracy in WMS/ERP systems.

Team Management

Lead, train, and supervise warehouse staff, supervisors, and shift teams.

Plan manpower allocation and shift scheduling based on operational volumes.

Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

Ensure adherence to customer SLAs and operational commitments.

Coordinate with customers for issue resolution, reporting, and operational reviews.

Maintain high service quality and customer satisfaction.

Process Improvement

Identify opportunities for cost reduction and operational efficiency.

Implement Lean, Kaizen, 5S, or continuous improvement initiatives.

Drive automation and digital adoption where applicable.

Compliance & Safety

Ensure compliance with EHS, statutory, and company policies.

Maintain warehouse safety standards and conduct regular audits.

Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

Coordinate with transportation, procurement, and customer service teams.

Prepare MIS reports on warehouse performance and productivity metrics.

Support budgeting and cost control initiatives.