L2 Support Engineer (m/f/x)

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Support Engineer in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Supporting our Health Information products in Spain and Colombia

The L2 IT Support Engineer will provide second level support to internal and external customers. As the primary point of contact for our clients and Solventum strategic partners, the L2 IT Support Engineer will be a subject matter expert on our HIS systems. This includes all aspects from end user support to back end client based components.

Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions.

Liaising with our development team on upgrades, maintenance, hotfixes.

Excellent team player.

Offering ongoing support and training to customers to maximize the value of our products

Your Skills and Expertise To set you up for success in this role

From day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND relevant job-related experience

Minimum 3 years proven track record in customer support and technical implementation

Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory.

System operations, including monitoring, logging, and troubleshooting

Software Development Lifecycle processes

Current, valid Driver’s License

Excellent customer facing communication skills.

Additional qualifications that could help you succeed even further in this role include:

Coding experience.

Healthcare background.

Work location

Hybrid: Working together with the team in our Madrid offices is required at least 1 a week. Standard working hours are from 8:00 a.m. to 5:00 p.m.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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