Portfolio Account Manager

GardaWorld is growing — and we’re looking for an exceptional Account Manager to join our Security Services team in Vancouver!

In this full-time role, you’ll take ownership of a dynamic portfolio of client accounts, ensuring top-tier service and seamless operations every step of the way. As a key player on our team, you’ll act as the central hub connecting our clients, frontline teams, and internal partners—driving strong relationships, resolving challenges, and elevating performance.

You’ll be the go-to expert for client service, team leadership, and incident management, all while delivering an outstanding customer experience. No two days are the same, and your ability to thrive in a fast-paced environment will set you up for success. If you’re a driven leader who loves working with people, solving problems, and making things happen, this is your opportunity to shine.

What we offer you:

Competitive salary of $60,000 + $5,000 travel allowance annually

Comprehensive health benefits

Flexible work schedule to support work-life balance

Career growth & advancement opportunities within a global leader

Participation in ASIS industry events to your network

RRSP contribution after one year of employment

Employee recognition programs that celebrate performance, achievements, and impact

Portfolio Account Manager key responsibilities:

Drive client retention and satisfaction by delivering exceptional service and building strong, long-term relationships

Own issue resolution end-to-end—lead corrective actions, respond to escalations promptly and professionally, and document thoroughly in line with corporate standards

Turn expectations into execution by translating client needs and contract requirements into clear, effective operating instructions

Lead account transitions by facilitating smooth start-ups and closeouts with precision and care

Build high-performing teams by ensuring every site is fully staffed with trained, equipped, and motivated personnel ready to deliver

Act fast on operational issues, driving corrective action and engaging teams to meet and exceed service standards

Stay on top of performance metrics through regular review of reports (overtime, staffing, licensing, and account requirements) to proactively manage your portfolio

Maintain operational excellence by completing Standing Orders, Site Hazard Assessments, and ensuring all client files remain accurate and up to date

Partner effectively with union representatives on employee relations matters to support a positive and compliant work environment

What you bring:

1–2 years of experience in Account Management or Business Development

Background in the security industry is a strong asset

Post-secondary education in a security-related field is considered an asset

CPP (Certified Protection Professional) or other relevant certifications are highly valued

Strong communication skills, both written and verbal

Excellent organizational abilities with a proven track record of thriving in a fast-paced environment

Flexibility to work outside regular business hours as needed to support operations

Clean criminal background check

Valid driver’s license and reliable vehicle for travel between sites

Legally authorized to work in Canada